Frequently Asked Questions

We don't have counters or offices: we deliver the car directly to you—airport, hotel, station, or office—at the agreed time, and we pick it up the same way when you're finished. Book online in minutes, and our team will confirm the details. It's the most convenient way to rent a car in Madrid.

It's very easy: book online by specifying where you want the car (for example, your flight terminal or your hotel) and when. We'll deliver it right there, with full insurance included, a full tank of fuel, and 300 km per day. When you're finished, we'll pick it up wherever is most convenient for you.

Yes. We'll be waiting for you at the arrivals terminal (T1, T2, T3 or T4) with your car ready, no queues or counters. Just pick up the keys and go.

Of course! The car is yours for the entire rental period: you can travel all over Spain and even cross into Portugal, with no border restrictions. We include 300 km per day, perfect for getaways to Toledo, the coast, the north, or Lisbon. If you're planning a longer route, let us know and we'll help you choose the car and rate that best suits your needs.

Yes. For EU/EEA licenses, your national driving license is sufficient. For non-EU licenses, an International Driving Permit (IDP) may be required along with the original. Please contact us for details regarding your country and we will confirm the requirements.

We're available in Spanish and English. You can contact us via WhatsApp or email before and during your rental, and we'll help you with the entire process.

Yes, we accept all major international credit cards in the cardholder's name. If you have any questions about payment, our team will assist you before delivery.

The cost of renting a cheap car in Madrid with CarMove starts from €65 per day *Depending on the season. The price increases according to the model and features of the vehicle you choose.

No! Our rates are clear and transparent. There are no additional costs or surcharges. The price we quote in the contract is the price you pay, no more, no less.

This is one of the biggest advantages of our service. With our agency, you don't need to pay any deposit or security deposit if you meet the rental requirements. We only require a €180 deposit for your first rental with us. For subsequent rentals, if you adhere to Carmove's risk policy, we won't ask for it again.

If you use our website, you can pay online. But if you prefer, you also have the option of paying our agents when you pick up the car. Enjoy the benefits of booking and paying directly through the website.

Yes. Your rental includes 300 km per day. If you plan to drive more kilometers, just ask us and we'll increase the mileage without any surprises.

Our fuel policy is Full/Full: we deliver the rental car with a full tank, and you will be responsible for refueling it upon return. If for any reason you are unable to refuel before returning the vehicle, you will be charged for the fuel plus an additional €10 administration fee.

Easy and fast: simply select your car rental dates and your delivery location. We'll contact you to confirm your booking. Then, just wait for our professional team to deliver your car to your chosen spot. You won't regret it!

Yes! Our professionals only require one hour's notice (minimum time) to deliver your rental car wherever you need it. You ask for it, you get it. Enjoy exploring Madrid and its surroundings with our rental cars.

Reservations can be for a couple of hours or for a month (maximum rental period). If your stay exceeds one month, please consult our agents about more advantageous options. Our goal is to offer you an efficient service tailored to your needs.

Rental days are calculated in 24-hour increments. However, as a courtesy from our agency, you have an additional 2 hours to return your car if needed. Please notify us in advance so we can offer you a suitable solution due to the high demand we may experience.

If you wish to extend your reservation or delivery time, simply notify us of the change at least 2 hours in advance. Please note that the more advance notice you give, the more likely the car will be available.

Yes. You can manage changes or cancellations according to the terms of your fare. Let us know as far in advance as possible and we'll help you adjust it.

If you are over 23 years old and have held a driver's license for two years, go ahead! Rent a car with us and enjoy your own private tour during your trip.

To hire our car rental service, it is necessary to present an identity document and a driving license, with a minimum validity of 6 months and the latter being 2 years old.

Yes, you can add one or more additional drivers when making the booking or at the time of drop-off. They just need to meet the same age and license requirements.

Absolutely! With CarMove, you can rent cars with non-EU driver's licenses, subject to certain special conditions. Contact our team for more information about this service.

Of course! The rental car model is entirely up to you. Only in exceptional circumstances, due to lack of availability, will we offer a similar option. The transmission type is also according to your preference. Our rental car fleet includes both manual and automatic vehicles.

Don't worry about pickup! Our team will contact you to make finding your rental car easy. You can pick it up wherever is most convenient for you, and you won't need to travel far with your luggage.

Yes! This is another advantage that positions us as a leading car rental agency in Madrid. Our professionals will deliver the vehicle to you wherever you need it, at no extra charge.

In your booking request, you can check the pick-up location. If it's incorrect, you can change it. Contact our agents to make the change. We don't want you to waste a single minute of your trip!

Just like when you picked up your rental car, you can return it wherever you like, at no extra cost. Our key advantage is being able to pick up and drop off your vehicle at your preferred location for your convenience. If you need to make a change, no problem! Please let us know in advance. We want all our customers to enjoy efficient service.

No. Car drop-off and pick-up at your chosen location within our coverage area is free, with no extra charges. That's our main advantage: you choose where and when.

Our car rental service includes comprehensive insurance. The safety of all our customers is our top priority.

Absolutely! To eliminate this worry, we've included a geolocation system to prevent you from getting lost. We want to optimize your experience so you can fully enjoy your trip.

Our vehicles include roadside assistance. If you experience any problems, contact our team and we'll help you resolve them as soon as possible.

Yes. Our fleet complies with Madrid's low emission zones; we have vehicles with ECO and C environmental labels depending on the model, so you can drive without restrictions.

Of course. You can travel freely throughout Spain. If you're planning a trip abroad, please contact us before booking to confirm the conditions.

The city of Madrid offers multiple parking options: blue zones, the most economical, and green zones, at street level. There are also underground parking garages and authorized parking lots. Consult our agents for parking information in the specific area you wish to visit.