{"id":822,"date":"2020-01-23T20:16:45","date_gmt":"2020-01-23T19:16:45","guid":{"rendered":"https:\/\/carmove.es\/?page_id=822"},"modified":"2026-06-18T00:01:11","modified_gmt":"2026-06-17T22:01:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carmove.es\/en\/preguntas-frecuentes-carmove-faqs\/","title":{"rendered":"CarMove Frequently Asked Questions \u2013 FAQs"},"content":{"rendered":"
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<\/svg>Help \u00b7 Frequently Asked Questions<\/span>

Frequently Asked Questions<\/h1>

We answer all your questions about car rental in Madrid with Carmove: prices, booking, documentation, home pick-up and delivery, insurance and much more.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How Carmove works (and international customers)<\/h2>
How does Carmove differ from a traditional car rental company?<\/summary>
We don't have counters or offices: we deliver the car directly to you\u2014airport, hotel, station, or office\u2014at the agreed time, and we pick it up the same way when you're finished. Book online in minutes, and our team will confirm the details. It's the most convenient way to rent a car in Madrid.<\/div><\/details>
I'm a tourist visiting Madrid, how do I rent a car?<\/summary>
It's very easy: book online by specifying where you want the car (for example, your flight terminal or your hotel) and when. We'll deliver it right there, with full insurance included, a full tank of fuel, and 300 km per day. When you're finished, we'll pick it up wherever is most convenient for you.<\/div><\/details>
Will you deliver the car to me at the Barajas airport terminal?<\/summary>
Yes. We'll be waiting for you at the arrivals terminal (T1, T2, T3 or T4) with your car ready, no queues or counters. Just pick up the keys and go.<\/div><\/details>
Can I leave Madrid and travel around Spain or Portugal?<\/summary>
Of course! The car is yours for the entire rental period: you can travel all over Spain and even cross into Portugal, with no border restrictions. We include 300 km per day, perfect for getaways to Toledo, the coast, the north, or Lisbon. If you're planning a longer route, let us know and we'll help you choose the car and rate that best suits your needs.<\/div><\/details>
Can I rent with a foreign or international driving license?<\/summary>
Yes. For EU\/EEA licenses, your national driving license is sufficient. For non-EU licenses, an International Driving Permit (IDP) may be required along with the original. Please contact us for details regarding your country and we will confirm the requirements.<\/div><\/details>
In what languages do you serve me?<\/summary>
We're available in Spanish and English. You can contact us via WhatsApp or email before and during your rental, and we'll help you with the entire process.<\/div><\/details>
Can I pay with a foreign card?<\/summary>
Yes, we accept all major international credit cards in the cardholder's name. If you have any questions about payment, our team will assist you before delivery.<\/div><\/details><\/div>

Prices, payments and fuel<\/h2>
How much does it cost to rent a car in Madrid?<\/summary>
The cost of renting a cheap car in Madrid with CarMove starts from \u20ac65 per day *Depending on the season. The price increases according to the model and features of the vehicle you choose.<\/div><\/details>
Are there any additional costs or hidden surcharges?<\/summary>
No! Our rates are clear and transparent. There are no additional costs or surcharges. The price we quote in the contract is the price you pay, no more, no less.<\/div><\/details>
Do I need to leave a deposit or bond?<\/summary>
This is one of the biggest advantages of our service. With our agency, you don't need to pay any deposit or security deposit if you meet the rental requirements. We only require a \u20ac180 deposit for your first rental with us. For subsequent rentals, if you adhere to Carmove's risk policy, we won't ask for it again.<\/div><\/details>
When and how do I pay for my reservation?<\/summary>
If you use our website, you can pay online. But if you prefer, you also have the option of paying our agents when you pick up the car. Enjoy the benefits of booking and paying directly through the website.<\/div><\/details>
How many kilometers are included?<\/summary>
Yes. Your rental includes 300 km per day. If you plan to drive more kilometers, just ask us and we'll increase the mileage without any surprises.<\/div><\/details>
What is the fuel policy?<\/summary>
Our fuel policy is Full\/Full: we deliver the rental car with a full tank, and you will be responsible for refueling it upon return. If for any reason you are unable to refuel before returning the vehicle, you will be charged for the fuel plus an additional \u20ac10 administration fee.<\/div><\/details><\/div>

Booking and duration<\/h2>
How do I make my reservation?<\/summary>
Easy and fast: simply select your car rental dates and your delivery location. We'll contact you to confirm your booking. Then, just wait for our professional team to deliver your car to your chosen spot. You won't regret it!<\/div><\/details>
Can I book a car for today?<\/summary>
Yes! Our professionals only require one hour's notice (minimum time) to deliver your rental car wherever you need it. You ask for it, you get it. Enjoy exploring Madrid and its surroundings with our rental cars.<\/div><\/details>
How long can I rent the car for?<\/summary>
Reservations can be for a couple of hours or for a month (maximum rental period). If your stay exceeds one month, please consult our agents about more advantageous options. Our goal is to offer you an efficient service tailored to your needs.<\/div><\/details>
How are rental days counted?<\/summary>
Rental days are calculated in 24-hour increments. However, as a courtesy from our agency, you have an additional 2 hours to return your car if needed. Please notify us in advance so we can offer you a suitable solution due to the high demand we may experience.<\/div><\/details>
Can I extend my reservation or return it later?<\/summary>
If you wish to extend your reservation or delivery time, simply notify us of the change at least 2 hours in advance. Please note that the more advance notice you give, the more likely the car will be available.<\/div><\/details>
Can I cancel or modify my reservation?<\/summary>
Yes. You can manage changes or cancellations according to the terms of your fare. Let us know as far in advance as possible and we'll help you adjust it.<\/div><\/details><\/div>

Documentation and drivers<\/h2>
Who can drive the car?<\/summary>
If you are over 23 years old and have held a driver's license for two years, go ahead! Rent a car with us and enjoy your own private tour during your trip.<\/div><\/details>
What documents do I need to rent?<\/summary>
To hire our car rental service, it is necessary to present an identity document and a driving license, with a minimum validity of 6 months and the latter being 2 years old.<\/div><\/details>
Can I add an additional driver?<\/summary>
Yes, you can add one or more additional drivers when making the booking or at the time of drop-off. They just need to meet the same age and license requirements.<\/div><\/details>
Can I rent with a foreign or non-EU driver's license?<\/summary>
Absolutely! With CarMove, you can rent cars with non-EU driver's licenses, subject to certain special conditions. Contact our team for more information about this service.<\/div><\/details>
Can I choose the model and the exchange rate?<\/summary>
Of course! The rental car model is entirely up to you. Only in exceptional circumstances, due to lack of availability, will we offer a similar option. The transmission type is also according to your preference. Our rental car fleet includes both manual and automatic vehicles.<\/div><\/details><\/div>

Home collection and delivery<\/h2>
Where do I pick up the rental car?<\/summary>
Don't worry about pickup! Our team will contact you to make finding your rental car easy. You can pick it up wherever is most convenient for you, and you won't need to travel far with your luggage.<\/div><\/details>
Can I pick up the car at another location?<\/summary>
Yes! This is another advantage that positions us as a leading car rental agency in Madrid. Our professionals will deliver the vehicle to you wherever you need it, at no extra charge.<\/div><\/details>
Where can I see the pickup location?<\/summary>
In your booking request, you can check the pick-up location. If it's incorrect, you can change it. Contact our agents to make the change. We don't want you to waste a single minute of your trip!<\/div><\/details>
Where do I return the vehicle?<\/summary>
Just like when you picked up your rental car, you can return it wherever you like, at no extra cost. Our key advantage is being able to pick up and drop off your vehicle at your preferred location for your convenience. If you need to make a change, no problem! Please let us know in advance. We want all our customers to enjoy efficient service.<\/div><\/details>
Is there a cost for home delivery and collection?<\/summary>
No. Car drop-off and pick-up at your chosen location within our coverage area is free, with no extra charges. That's our main advantage: you choose where and when.<\/div><\/details><\/div>

Insurance, security and assistance<\/h2>
In case of an accident, what insurance do I have?<\/summary>
Our car rental service includes comprehensive insurance. The safety of all our customers is our top priority.<\/div><\/details>
Is it safe to drive around Madrid in a rental car?<\/summary>
Absolutely! To eliminate this worry, we've included a geolocation system to prevent you from getting lost. We want to optimize your experience so you can fully enjoy your trip.<\/div><\/details>
What do I do if I have a breakdown or a flat tire?<\/summary>
Our vehicles include roadside assistance. If you experience any problems, contact our team and we'll help you resolve them as soon as possible.<\/div><\/details><\/div>

Circular route through Madrid<\/h2>
Can cars drive in the ZBE (Madrid 360)?<\/summary>
Yes. Our fleet complies with Madrid's low emission zones; we have vehicles with ECO and C environmental labels depending on the model, so you can drive without restrictions.<\/div><\/details>
Can I leave Madrid or travel to another region?<\/summary>
Of course. You can travel freely throughout Spain. If you're planning a trip abroad, please contact us before booking to confirm the conditions.<\/div><\/details>
What are the best places to park in Madrid?<\/summary>
The city of Madrid offers multiple parking options: blue zones, the most economical, and green zones, at street level. There are also underground parking garages and authorized parking lots. Consult our agents for parking information in the specific area you wish to visit.<\/div><\/details><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Can't find your answer?<\/h2>

Our team is here to help you with anything you need. Write to us and we'll get back to you right away.<\/p>

Contact<\/a>WhatsApp<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Questions about your Car Rental: How can we help you? How much does it cost to rent a car in Madrid? The cost of renting a cheap car in Madrid with CarMove starts from \u20ac50 per day* depending on the season. The price increases according to the model and features of the vehicle you choose. Is there<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-822","page","type-page","status-publish","hentry"],"yoast_head":"\nPreguntas Frecuentes \u2014 Alquiler de Coches | Carmove<\/title>\n<meta name=\"description\" content=\"Resolvemos tus dudas sobre el alquiler de coches a domicilio en Madrid: precios, reserva, documentaci\u00f3n, recogida y entrega, seguro y m\u00e1s. 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