{"id":822,"date":"2020-01-23T20:16:45","date_gmt":"2020-01-23T19:16:45","guid":{"rendered":"https:\/\/carmove.es\/?page_id=822"},"modified":"2026-08-25T16:48:35","modified_gmt":"2026-08-25T14:48:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carmove.es\/en\/preguntas-frecuentes-carmove-faqs\/","title":{"rendered":"Frequently Asked Questions Carmove \u2013 FAQs"},"content":{"rendered":"<h1>Questions about your Car Rental<\/h1>\n<h3>How can we help you?<\/h3>\n<p><a href=\"\">How much does it cost to rent a car in Madrid?<\/a><\/p>\n<p>The cost of renting a <strong>cheap car in Madrid<\/strong> CarMove starts from the <strong>\u20ac50 per day<\/strong>* Depending on the season.<\/p>\n<p>The price increases according to the model and features of the vehicle you choose.<\/p>\n<p><a href=\"\">Is there an additional cost to the contract fare at Madrid airport?<\/a><\/p>\n<p>No! Our<strong> rates <\/strong>are <strong>clear and transparent<\/strong>. There are no additional costs or surcharges. The price we quote in the contract is the price you pay, no more, no less.<\/p>\n<p><a href=\"\">Do I need to leave a deposit when I pick up the vehicle?<\/a><\/p>\n<p>This is one of the biggest advantages of our service. With our agency <strong>No deposit or bond is required<\/strong> If you meet the rental requirements, we will only ask for a deposit on your first rental with us.<\/p>\n<p><a href=\"\">Who can drive a car in Madrid and its surroundings?<\/a><\/p>\n<p>If you have<strong> over 23 years old and two years of driving license<\/strong> Go ahead! Rent a car with us and enjoy your own private tour during your trip.<\/p>\n<p><a href=\"\">What documents do I need to rent a vehicle?<\/a><\/p>\n<p>To hire our car rental service, you need to present <strong>identity document<\/strong> and <strong>driver&#039;s license<\/strong>, with a minimum validity of 6 months and the latter with 2 years of age.<\/p>\n<p><a href=\"\">Can I rent a car with a foreign and\/or non-EU driving license?<\/a><\/p>\n<p>Of course! With CarMove it&#039;s possible to rent cars with non-EU foreign driving licenses, with <strong>certain special conditions<\/strong> For that matter. Contact our team for more information about this service.<\/p>\n<p><a href=\"\">How do I make my reservation on the website?<\/a><\/p>\n<p>Easy and fast: <strong>you select the dates <\/strong>car rental and<strong> you select the place<\/strong> Where you want us to take it. We will contact you to <strong>confirm reservation<\/strong>. Then, all you have to do is wait for our professionals, who will take your car to where you requested. You won&#039;t regret it!<\/p>\n<p><a href=\"\">When do I need to pay for my online reservation?<\/a><\/p>\n<p>If you use our website, you can perform the <strong>online payment<\/strong>. But if you prefer, you also have the option of <strong>pay our agents<\/strong> at the time of car collection. Enjoy the benefits of booking and paying directly from the website.<\/p>\n<p><a href=\"\">Where can I see the vehicle collection location?<\/a><\/p>\n<p>In your <strong>reservation request <\/strong>You can check the pickup location. If it&#039;s not correct, <strong>You can modify it<\/strong>. Contact our agents to change it! We don&#039;t want you to waste a single minute of your trip!<\/p>\n<p><a href=\"\">Where do I pick up the rental car?<\/a><\/p>\n<p>Don&#039;t worry about the pickup! <strong>Our team will contact you <\/strong>To make finding your rental car easier. You can pick it up wherever is most convenient for you and you won&#039;t need to travel far with your luggage.<\/p>\n<p><a href=\"\">Is it possible to pick up the rental car at another location? <\/a><\/p>\n<p>Yes! This is another advantage that positions us as a leading car rental agency in Madrid. Our <strong>Professionals will deliver the vehicle to wherever you need it.<\/strong>, <strong>free of charge<\/strong> any additional information.<\/p>\n<p><a href=\"\">In case of an accident, what insurance do I have?<\/a><\/p>\n<p>Our service <strong>Car rental includes comprehensive insurance<\/strong>. The safety of all our customers is an absolute priority.<\/p>\n<p><a href=\"\">Is it safe to travel around Madrid and its surroundings with a rental car?<\/a><\/p>\n<p>Of course! To address this concern, we&#039;ve included a<strong> geolocation system <\/strong>that prevents you from getting lost. We want to optimize your experience so you enjoy the 100% trip.<\/p>\n<p><a href=\"\">What is the fuel policy?<\/a><\/p>\n<p>Our <strong>fuel policy is <em>Full\/Full<\/em><\/strong>We deliver the rental car with a full tank and you will need to fill it up when you return it.<\/p>\n<p>If for any reason you cannot refuel before returning the vehicle, you will have to pay for the refueling and an additional \u20ac10 for administrative costs.<\/p>\n<p><a href=\"\">How long can I rent a vehicle for?<\/a><\/p>\n<p>The reservation can be <strong>for a couple of hours or for a month<\/strong> (maximum rental period).<\/p>\n<p>If you <strong>stay exceeds one month<\/strong>, <strong>Consult our agents <\/strong>about more beneficial options. Our goal is to offer you an efficient service tailored to your needs.<\/p>\n<p><a href=\"\">How are rental days counted?<\/a><\/p>\n<p>The rental days are<strong> They count for 24 hours.<\/strong>. However, as a courtesy from our agency, if you need it, you have access to<strong> 2 additional hours margin to return your car<\/strong><\/p>\n<p>Yes, please give us advance notice so we can offer you a suitable solution due to the high demand we may experience.<\/p>\n<p><a href=\"\">What should I do to extend my reservation or return the vehicle later?<\/a><\/p>\n<p>If you want to extend the reservation or the delivery time, simply <strong>Give at least 2 hours&#039; notice of the change.<\/strong>. Keep in mind that the earlier you book, the more likely you are to have a car available.<\/p>\n<p><a href=\"\">Is it possible to book a car for today?<\/a><\/p>\n<p>Yes! Our professionals only require <strong>one hour in advance <\/strong>(Minimum rental period) to take your rental car wherever you need it. You ask for it, you get it. Enjoy exploring Madrid and its surroundings with our rental cars.<\/p>\n<p><a href=\"\">Where do I return the vehicle in Madrid?<\/a><\/p>\n<p>Just like when picking up the rental car, <strong>You can make the return at any location you choose.<\/strong>, at no extra cost. Our key advantage is being able to collect and return items at the customer&#039;s preferred location for their convenience.<\/p>\n<p>If you need to make a change, no problem! Please let us know in advance. We want all our customers to enjoy efficient service.<\/p>\n<p><a href=\"\">Can I choose the vehicle model and the type of box?<\/a><\/p>\n<p>Of course! The rental car model depends <strong>100% of your choice<\/strong>. Only in exceptional cases due to lack of availability will we provide a similar option.<\/p>\n<p>The type of box is also according to your preference. Our<strong> car rental fleet <\/strong>includes <strong>manual and automatic vehicles<\/strong>.<\/p>\n<p><a href=\"\">What are the best places to park in Madrid?<\/a><\/p>\n<p>The city of Madrid has <strong>multiple parking options<\/strong>Blue zones, the most economical, and green zones, at street level. There are also <em>parking <\/em>underground and authorized parking areas.<\/p>\n<p>Ask our agents where to park in the specific area you want to visit.<\/p>","protected":false},"excerpt":{"rendered":"<p>Questions about your Car Rental: How can we help you? How much does it cost to rent a car in Madrid? The cost of renting a cheap car in Madrid with CarMove starts from \u20ac50 per day* depending on the season. The price increases according to the model and features of the vehicle you choose. Is there<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-822","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes \u2014 Alquiler de Coches | Carmove<\/title>\n<meta name=\"description\" content=\"Resolvemos tus dudas sobre el alquiler de coches a domicilio en Madrid: precios, reserva, documentaci\u00f3n, recogida y entrega, seguro y m\u00e1s. 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